Caiya – Enhancing AI Conversations and Reading Experience

Caiya is a design research thesis presented as a book design that explores how visual cues such as emojis, avatars, and interactive buttons can enhance conversations with AI in e-commerce. The project transforms complex academic research into a visually engaging and highly readable book, combining design storytelling with rigorous testing. Caiya bridges research and design, showing how conversational AI can become more intuitive, trustworthy, and emotionally engaging for users.