Caiya – Enhancing AI Conversations and Reading Experience

Caiya is a master’s thesis project developed at Technische Hochschule Augsburg. It is presented as a book that explores how visual cues such as emojis, avatars, and interactive buttons can enhance conversations with AI agents in e-commerce. The project translates complex academic research into a visually engaging and accessible format, merging design storytelling with rigorous testing. Caiya illustrates how content can be designed to enable more intuitive, trustworthy, and emotionally engaging communication through both book design and user experience design.